Girl calls in today, very pleasant, obviously intelligent and a pleasure to talk to. After the preliminaries, got down to business.
“How can I help?”
“I can’t connect to my server anymore. Was alright yesterday.”
“Let’s see if we can fix this for you. Let me get some details.” Checked the basics, power, fans, lights: Server and PC both OK.
“Maybe it’s just a network problem. Is the server connected straight to the router or do you have switches and stuff?”
“Er…to the router…?”
“OK, what about the PC? Is that connected to the router as well?”
“Oh, no. That’s connected straight to the Internet.”
“OK.” I didn’t bat an eyelid, just went with it. “Does the Internet have any flashing lights right now?”
“No. Should it?”
“Yes. Can you check the power cable?”
“Oh! Wait. Yes! The cable was out. Wait…there are all kinds of flashing lights now. It’s not going to blow up is it?” – nervous laughter.
“Haha, I don’t think so, you should be safe enough. Give it 30 seconds and try to get into the server…can you?”
“I got right in! That’s great!”
“Glad to help! Anything else I can do for you while I have you on the phone?”
“Well now you mention it yes. I haven’t been able to get my email all morning. I think it’s broken.”
“……….”
If you are going to clean the office, don’t unplug the Internet so you can use the outlet for the vacuum. Or if you do…plug it back in when you’re done. Always check the basics 😉
Hi this post is nice and interesting. I’ll use it for my essay :). Can you reply me some related articles I could use too?
Not at this time, however I will keep adding posts as time goes forward. Please feel free to drop by again and borrow what you need. 🙂